How can we help?
Find answers, manage your account, or get help with your Curbly service. We’re here to make trash day simple.
Search covers the questions and topics on this page.
Easy answers
Find quick solutions to common questions.
Manage your service
Update your account, property, or preferences.
Need more help?
Contact our team if you can’t find what you need.
Cleaner neighborhoods.
Happier homes.
Quick Links
Get to the most common support topics.
You’ll be asked to sign in first — we’ll take you to the right place afterward.
- Manage My ServiceView or update your service setup, property, and preferences.
- Billing & PaymentsView your plan and billing information.
- Service IssuesReport a missed service, bin issue, placement problem, or other service concern.
- Account SettingsUpdate your profile, email, phone number, or account settings.
Curbly is pre-launch. Accounts are in preview mode — no payment method is stored and no one has been charged.
Browse Support by Topic
Find helpful information organized by category.
Frequently Asked Questions
How do I update my service address?
Sign in and open Property Details in your account. Your address, collection day, bins, and access notes are all editable there, and changes carry across your account pages.
What if my bins weren’t returned?
Once service is live, sign in and submit a service request from the Support area of your account. Include the date and what you saw, and our local team reviews the bin return for that visit.
What if my service was missed?
Report it through the Support area of your account once service is live. Choose the service-issue option, tell us the collection day involved, and the request is routed to the local team for that route.
How do I update my bin location?
Bin storage location, garage or side-of-house handoff details, gate instructions, and an optional reference photo are all managed in Property Details in your account.
How do I update my contact information?
Open Account Settings to update your name, email, and phone number, and to choose which service notifications you’d like to receive.
Where can I find my photo confirmation?
Completed service photos will appear in Service History in your account once live service begins in your neighborhood. Curbly is pre-launch, so no service photos exist yet.
How do I change my collection day?
Your collection day follows your municipal hauler’s schedule. You can update the day saved on your account in Property Details so our route matches your neighborhood’s collection day.
When will billing become available?
Billing is not live yet. Accounts are in preview mode, no payment method is stored, and no one has been charged. Payment setup will open before service begins, and your plan details are visible in Billing & Payments in the meantime.
Do you service my neighborhood?
We’re launching in Summerlin and nearby Las Vegas areas. Check Our Neighborhoods for current coverage and the ZIP codes we support at launch.
How do I contact support if I still need help?
Send us a message through our Contact page. Existing accounts can also submit a request from the Support area of the account dashboard.
Looking for general questions about pricing and coverage? Visit our FAQ or Our Neighborhoods.