Privacy at Curbly

Curbly is a residential trash-bin valet service. We collect information necessary to create and manage accounts, set up properties, perform bin placement and return, verify completed service, communicate with customers, provide support, and operate our website and apps.

We do not sell personal information for money.

We may share information with authorized operators, service providers, and other parties when necessary to operate Curbly, fulfill user requests, protect Curbly and its users, or comply with applicable law.

This Privacy Policy explains these practices in greater detail.

We may collect information you provide directly, information generated while using Curbly, and information reasonably necessary to provide and support our services.

Curbly currently services exterior-accessible bin locations. Our service is not designed around entry into homes, attached garages, or interior living areas. Where a customer selects a garage storage location, the customer is expected to place bins at an approved exterior handoff location.

Joining the Drive for Curbly waitlist is not currently an employment application or an operator onboarding process. We do not currently collect Social Security numbers, tax forms, driver license uploads, vehicle registration documents, insurance documents, or background check results through the waitlist. If those processes become active in the future, this policy will be updated.

To provide Curbly service, we may collect property-specific information such as bin storage locations, exterior access instructions, gate information, reference photographs, and special service notes.

We use this information to locate the correct property and bins, provide authorized personnel with the instructions they need, perform requested service, and help verify that service was completed.

Access information should be made available only to authorized personnel who need it to perform or support the relevant service.

Curbly currently focuses on exterior-accessible bin locations, and our service is not intended to provide unrestricted access to a customer’s property.

Curbly may use photographs to:

• Record reference placement for a property
• Identify exterior bin storage locations
• Verify that bins were placed out
• Verify that bins were returned
• Document service issues
• Support customer-service investigations

Curbly service photos are intended to document bins and relevant exterior property areas. Operators should avoid intentionally photographing residents, children, private interior spaces, or unrelated personal activity when those subjects are not necessary to document service.

Depending on the situation, photos may be visible to the customer, authorized Curbly personnel, an assigned operator when needed, and relevant service providers when necessary to operate the platform. Photos are retained as described in Data Retention.

Depending on the features used, Curbly may collect:

• Device type
• Operating system
• App version
• Browser type
• IP address
• Diagnostics
• Crash and error information
• Timestamps
• Approximate or precise location, where enabled and necessary for a feature and permitted

Where enabled and necessary for a feature, location information may be used for operator functionality such as navigation, route execution, verifying stop progress, operational and safety purposes, and route optimization. Curbly does not describe these as continuous background tracking; location is collected only where a feature is implemented, permitted, and enabled.

We use information to:

• Create and manage accounts
• Determine service availability
• Configure properties
• Deliver Curbly service
• Provide operators with necessary service instructions
• Confirm bin placement and return
• Display service history
• Provide customer support
• Investigate reported problems
• Send service notifications
• Respond to inquiries
• Manage HOA and property-management relationships
• Administer operator waitlists
• Operate and improve our website and apps
• Maintain security
• Prevent fraud or abuse
• Comply with legal obligations

We treat service and account communications separately from promotional marketing communications, as described in Communications.

An operator assigned to a route should receive only the information reasonably necessary to perform that service. That may include:

• Service address
• Bin count and bin types
• Bin location
• Exterior access instructions
• Service notes
• Reference photo
• Stop and service instructions

Operators should not receive unrestricted access to a customer’s full account information. Billing data, unrelated support history, and unnecessary profile information should not be exposed to an operator unless required for a legitimate operational purpose.

Curbly may work with community organizations or property managers to coordinate service. Information shared with such organizations should be limited to what is appropriate for that relationship, which may include:

• Service enrollment or status
• Community-level service information
• Operational issues affecting shared service
• Aggregated service data
• Information the customer authorized Curbly to share

HOAs and property managers do not automatically receive personal customer information. Gate codes, private property photos, personal account details, and support communications are not provided to a community organization unless necessary for the service relationship and appropriately authorized.

Curbly payment processing is not live yet. Curbly does not currently require payment information in the present pre-launch account experience, and no payment method is stored through it.

When paid subscriptions launch, payment information may be collected and processed through a third-party payment processor. Curbly does not intend to store full payment-card information directly.

This section will be updated when payment functionality goes live.

You may opt out of promotional communications where applicable. Essential service and account communications may still be sent while you have an active account or request.

Curbly may use third parties to support functions such as:

• Website hosting
• Cloud infrastructure
• Authentication
• Email and message delivery
• Analytics
• Maps and navigation
• Customer support
• Security
• Payment processing in the future
• Other essential operational services

Service providers receive information only as reasonably necessary for their function and subject to applicable contractual and legal requirements.

Curbly may also disclose information when required by law, in response to lawful process, to protect users or Curbly, to investigate abuse or fraud, and in connection with a business transaction where permitted by law.

Curbly does not sell personal information for money.

If Curbly later engages in activities that are legally treated as a “sale,” “sharing,” or targeted advertising under applicable privacy laws, this policy and any required privacy controls will be updated accordingly.

Our website may use:

• Necessary cookies
• Session and authentication storage
• Preference storage
• Performance and diagnostic tools
• Analytics where configured

Where analytics or similar tools are configured, they are used to understand how the website and apps perform and to improve them. This section will be updated if additional tools are introduced.

Curbly retains information for as long as reasonably necessary to:

• Provide service
• Maintain accounts
• Fulfill requested transactions
• Support customers
• Preserve business records
• Resolve disputes
• Maintain security
• Meet legal obligations

Gate codes, exterior access instructions, and similar property-access information should not be retained longer than reasonably necessary for the relevant service relationship, subject to backup, security, dispute, or legal requirements.

Curbly uses reasonable administrative, technical, and organizational measures designed to protect personal information.

No method of electronic transmission or storage can guarantee absolute security.

Depending on where you live and applicable law, you may have rights to:

• Request access to personal information
• Request correction
• Request deletion
• Request information about certain disclosures
• Request a copy or portability where applicable
• Object or opt out where applicable
• Withdraw certain consents where applicable

Not every right is available to every user. To submit a privacy request, use our Contact page and select the privacy or data request option. We may need to verify your identity or your relationship to an account before responding.

Curbly operates from Nevada. Nevada residents may have rights under applicable Nevada privacy law, including the ability to make certain requests regarding covered information where required.

To submit a Nevada privacy request, use our Contact page and select the Nevada privacy request option. We may need to verify your identity before responding.

Curbly is intended for adults using or managing residential services and is not designed for children.

Curbly does not knowingly seek to collect personal information directly from children in connection with account creation or service enrollment.

If Curbly learns that information was collected from a child contrary to applicable requirements, appropriate steps may be taken.

Curbly may link to or integrate with third-party websites, apps, or services.

Those services are governed by their own privacy policies and practices. Curbly is not responsible for third-party privacy practices outside its control.

Curbly may update this Privacy Policy as the service evolves.

When we make changes, we update the Last updated date at the top of this page and provide additional notice where required or appropriate.

If you have questions about this Privacy Policy, want to submit a privacy request, or believe your information has been handled incorrectly, contact Curbly through our Contact page.