Customer account
JRJohn
Support
Need help?
Choose what you need help with and we’ll point you in the right direction.
We’re here for you.
Our team is committed to making your Curbly experience simple, reliable, and stress-free.
Service issue
Report a missed service, bins not returned, wrong placement, access problem, or photo issue.
Common issues:
- Bins not returned
- Missed service
- Wrong bin placement
- Access problem
- Photo not received
Need immediate help with today’s service?
If your bins are still out, misplaced, or inaccessible, send us a service request and we’ll review it first.
Account & billing
Get help with your plan, payments later, contact information, or account access.
Common questions:
- Account login issues
- Update contact information
- Plan and billing questions
- Change email or phone number
- Delete or deactivate account
Property & setup
Update your bin location, gate code, collection day, or reference photo.
Prefer to reach us directly?
Our team is here to help.
- support@trycurbly.com
- Support hours
- Mon–Fri · 8am–5pm PT
- Response time
- Usually within 1 business day
For faster help, include your service address and a short description of the issue.
Quick help / Frequently asked questions
Find answers to common questions about your service, account, and property.
Still need help?
Can’t find what you’re looking for? Send us a message and we’ll get back to you as soon as possible.